Privacy policy
Privacy Policy
Last updated: March 2025
Information we collect
Riverside Natural Foods Ltd. (“We”, “we”, “our”, or “us”) collects some information which is not attributable to an identifiable individual across its various websites. For example, when you visit www.riversidenaturalfoods.com, www.cookiepal.com, www.madegoodfoods.ca, or www.goodtogosnacks.ca (the “Websites”), our web server automatically recognizes only your computer's domain name, but not your email address or any other information that identifies you personally. This information is used to enable and improve user navigation to allow you to access the Websites. This renders your visit virtually anonymous, unless you volunteer your personal information in connection with your visit, purchase or sale.
We may also collect anonymous aggregate information (e.g. cookies) on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes is to improve the content of the Websites and to customize the content and/or layout of the Websites for each individual visitor. For more details on cookies, see “Cookies” below.
How we collect information about you:
- Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
- When you make a purchase, sign up for our newsletter, enter one of our contests, or contact us, we may ask you for the following personal information to complete your request: name, last name, address, email address, credit card information.
- Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- Third parties or publicly available sources, for example, our business partners.
Our collection of personal information is limited to that which is reasonable under the circumstances, and we only collect your personal information with your consent.
How we may use your personal information
We use personal information for the purposes stated or implied at the time of collection, including for the following purposes:
- Confirming your identity
- Responding to your inquiries
- Meeting the legal and regulatory requirements applicable to us
- Processing product related complaints
- Fulfilling orders for products sold on our Websites
- Marketing our products and services to you, as well as those of our affiliates and third parties
We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior or fraud.
Anti-spam
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Riverside Natural Foods Ltd. and you can contact us at info@riversidenaturalfoods.com. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message.
Even if you have opted out of receiving marketing communications from us, we may still contact you for other purposes. For example, to provide communications you have consented to, regarding the products or services we provide to you, or if you contact us with an inquiry.
Transfers and disclosures of personal information
- Where we store your personal information: Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, the applicable country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws.
- Our service providers: We may disclose personal information to third parties that are acting on our behalf as agents or suppliers. These third parties shall use the personal information only for purposes related to the supply of services to us, and they will also respect strict contractual conditions that oblige them to maintain the confidentiality of all information.
- Our employees: Only authorized personnel have access to personal information. These employees have been informed by us of their obligation to preserve the confidentiality of such personal information.
- Sale of business: We may also disclose personal information to third parties should we sell our business or assets, in whole or in part, or if we are involved in a merger, corporate amalgamation, reorganization, change of control or sale as required by such a transaction.
Other than as stated in this Privacy Policy, we will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law.
Security and retention
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure. Our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.
We only retain personal information for as long as is necessary for the purpose for which it was collected. When no longer required, we will destroy, erase, or de-identify the information. However, legal requirements may require us to retain some personal information for longer.
Personal information of children
We do not knowingly collect or solicit children’s personal information. If a child has already provided us with personal information, their parent or guardian may contact us to have it deleted.
Cookies
We may use "cookie" technology to obtain non-personal information from visitors to the Websites. Cookies are pieces of information stored on a user's computer by a website so preferences are remembered on future requests.
Pixel tags (also known as web bugs, web beacons, clear/invisible/tracker GIFs) are signals sent from certain websites or emails used to pass information to our servers to personalize and track usage. We do not save personal information via cookies or pixel tags without your permission. Rather, these tools optimize the Websites’ performance and personalize your experience. Our cookies may collect your contact, location, and device information and will be disclosed to you when visiting the site and activated upon consent.
Most browsers accept cookies automatically but can be configured not to. If your browser is configured to reject cookies, you will not be able to use some features of the Websites. Cookies help customize your user interface and speed up navigation.
Analytics
We may also use third-party service providers to monitor and analyze use of our Websites. Google Analytics, offered by Google Inc., tracks and reports traffic. Google may track:
- Your IP address
- Web browser and operating system
- Pages you visit on our Websites
- Other websites you visited before ours
Google may transfer this data to other parties where legally required or to process on their behalf. You can opt out by installing the Google Analytics opt-out browser add-on. For more information, visit Google’s Partner-Sites Policy.
Interest-based advertising
Our third-party vendors or service providers may use cookies and web beacons to measure the effectiveness of our ads and deliver personalized content. We, along with our partners, may use your Website visit information for this purpose.
You may opt out of third-party cookie tracking by disabling cookies in your browser or visiting http://youradchoices.ca/choices/. You will still see ads, but they may be less relevant.
Third Party Links
The Websites may contain links to third-party websites, plug-ins, or apps. Clicking these may allow those parties to collect or share data about you. These sites are governed by their own privacy policies, which we do not control. We encourage you to review the privacy policies of any site you visit.
Changes to this Privacy Policy
We may update this Privacy Policy as we add services or technology changes. If updated, the “Last Updated” date at the top will reflect this. For material changes, we will post a clear notice on our Websites.
Access, correction and accountability
We strive to keep your personal information accurate and up to date. You or an authorized representative may request access to, or correction of, your personal information. We may charge a small fee to process such requests.
If you have questions about your personal information or our practices, contact our Privacy Officer at info@riversidenaturalfoods.com.
